Privacy and personal information protection policy
The purpose of this policy is to ensure the preservation of personal information and to regulate the way we collect, use, disclose, store, destroy, or otherwise manage it. Furthermore, this policy aims to inform all concerned parties about how we process personal data. It also includes our policy on cookies and the consent settings for these cookies.
1. COLLECTION OF PERSONAL INFORMATION
When you visit our website, personal data such as your name, address, email, phone number, etc., may be collected. This information is only collected if you voluntarily provide it, for example, by filling out a contact form, a quote request, a callback request, etc. Our commitment focuses on collecting only essential and relevant information to respond to your service request.
2. PROTECTION OF PERSONAL INFORMATION
We implement appropriate security measures to prevent unauthorized access, use, or disclosure of your personal data. Access to your information is limited to employees or service providers who need this data to provide services to you.
3. SHARING OF PERSONAL INFORMATION
We do not exchange, sell, rent, or transfer your personal data to third parties for marketing purposes unless you expressly consent to it. However, we may share your information with external service providers who assist us in managing our business. We take steps to ensure that these third parties adhere to strict security and privacy standards.
4. STORAGE AND DESTRUCTION OF PERSONAL INFORMATION
We retain your personal data for as long as necessary to achieve the purposes for which it was collected unless the law states otherwise. Measures are in place to ensure that your information is processed securely and in accordance with this policy. Once personal data is no longer required, we ensure its elimination or anonymization. We perform the destruction of information securely, thus maintaining its confidentiality.
5.1 DEFINITION OF DIFFERENT COOKIES USED
5.1.1 Functional Cookies
5.1.2 Statistical Cookies
These cookies collect information about how you use the website, the pages you have visited, and the links you have clicked on. These data help us measure and improve the performance of the website. The data are anonymized and cannot be used to identify you.
5.1.3 Marketing Cookies
These cookies may be set on the website by our advertising partners or through the integration of social media sharing features. They can be used by these companies to build a profile of your interests and offer you personalized advertisements on other websites.
5.1.4 Security Cookies
5.2 ACTIVATING/DEACTIVATING AND DELETING COOKIES
You have the option to manage your cookies through your browsers on your various devices. Most browsers by default accept the installation of cookies. However, you can configure them to systematically reject all cookies or to specify the source of those you wish to accept. You can also ask your browser to delete your cookies automatically when it closes or manually delete them regularly. It should be noted that the configuration of each browser is different, do not hesitate to consult their help menu.
5.4 THIRD PARTIES
Overall, we assume responsibility for the protection of personal information we hold. Our employees who have access to personal information or who are involved in any way in their management take all necessary steps to ensure their protection and to comply with this policy.
7. RIGHTS OF ACCESS, CORRECTION, AND WITHDRAWAL OF CONSENT
You have the right to request access to the data we process about you. You have the right to object to the processing of your data. You can request an overview of your processed data, presented in a commonly used format. You have the option to request correction or deletion of your data if they are inaccurate or outdated. In relevant cases, updated information will be communicated to third parties who have access to this information. You have the right to withdraw your consent at any time, subject to contractual or legal constraints, and with reasonable notice. The implications of such withdrawal will be explained to you. You have the right to lodge an objection to our organization in case of non-compliance with the PIPEDA (Personal Information Protection and Electronic Documents Act), and if the problem persists, you can address it to the Office of the Privacy Commissioner of Canada. If someone wishes to exercise their rights of access, correction, or withdrawal of consent, they must submit a written request to the personal data protection officer. The appropriate contact details are specified in the “Personal Data Protection Officer” section below.
8. PROCESS FOR HANDLING COMPLAINTS RELATING TO THE PROTECTION OF PERSONAL INFORMATION
If someone wishes to file a complaint regarding the application of this policy or, more broadly, regarding the security of their personal information, they must submit their request in writing by contacting the personal data protection officer, whose contact details are mentioned in the “Personal Data Protection Officer” section. The complaint will be processed within a reasonable time. A separate file for each complaint received will be created. Each file will include the complaint, an analysis and supporting documents of the evaluation, and the response addressed to the person who made the complaint. We are committed to handling all complaints received confidentially.
9. PERSONAL DATA PROTECTION OFFICER
This policy is approved by the personal data protection officer whose professional contact details are displayed above.